After CHM receives your medical bills (see our video
and step-by-step guide to submitting bills
) from you, the patient, our Needs Processing department stamps them with the date of receipt, reviews them thoroughly and enters them into our computer database.
Our Member Advocate department then reviews the bills to make sure that the maximum discount has been obtained and verifies discounts with your health care providers (please make sure to immediately notify CHM of any discounts you receive).
The next step is performed by Finance department staff members, who release funds for sharing from the audited CHM bank account. You will receive a check or checks from the CHM office reflecting the total amount eligible for sharing.
The sharing process described above can take up to 120 days from the date CHM receives your itemized bill(s) and completed paperwork. The larger the discount given by your healthcare providers, the sooner bills can be shared.
The sharing process is different for bills from pre-existing conditions. To learn more, visit our pre-existing conditions page