Telemedicine support included with your CHM membership

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The value of telehealth for you and your family.

HealthiestYou™ by Teladoc provides CHM members with access to licensed physicians over the phone or through video chat, 24/7 and from the comfort of their own home. 

CHM is pleased to offer a valuable service for all members and their families—regardless of their CHM program level—that will reduce minor out-of-pocket medical costs. Through our telemedicine partnership with HealthiestYou by Teladoc, CHM members can connect with doctors at no additional cost over the phone or through video chat. Commonly addressed medical conditions include respiratory infections, cold and flu symptoms, allergies, skin irritations, pink eye, and much more. Telemedicine provides a practical solution for a wide range of non-emergency conditions.

This modern-day service is available to all members at no cost beyond their regular monthly financial gifts. It offers convenient and easy 24-hour access to licensed physicians seven days a week, and meets members where they are. Members of any age can participate and receive quality medical care—even from the comfort of their own home.

Eager to take advantage of this incredible program? Register today!

Important note: Please contact with telemedicine-related questions because HealthiestYou's program is administered by a third party, not CHM. If you are unable to register your HealthiestYou account, please contact; however, CHM staff members who use this email address can only assist with registration questions. Please send all other HealthiestYou questions (such as those about booking appointments, program benefits, etc.) to the first email address above.

What else does HealthiestYou by Teladoc include?

This telemedicine bundle offers access to the following virtual care services and tools:

  1. General medical: Convenient, high-quality healthcare available 24/7 from U.S. board-certified doctors by phone or video at no additional cost to members.
  2. Price transparency tools: Price comparison search engines that can help you make informed choices and save money on procedures and prescriptions.
  3. Intelligent alerts: Location-sensitive alerts delivered to you so you spend less time searching around.
  4. Behavioral health care: CHM members have access to licensed mental health professionals, with the option to receive ongoing care from a provider of their choice at a fair-market price to the member.
  5. Dermatology: U.S. board-certified dermatologists that review images and provide a diagnosis and treatment plan can be seen at fair-market price to the member.
  6. Nutritionist: Talk to a registered dietitian for diet planning or managing a health condition like diabetes at fair-market price to the member.
“It was quick, efficient, and quite effortless.”

When Todd felt the pain in his throat, he knew it was strep. With HealthiestYou™, he was able to be quickly seen by a doctor and effortlessly get the treatment he needed. Hear Todd's story today.

How to register with your CHM membership and get started with HealthiestYou

Step one: Search and download "HealthiestYou" or "HY" in the app store or Google Play! This is also available on iPhone or Android devices.

Step two: Select “First time here? Register now.” Select “Employee” as your membership type.

Step three: Enter the primary member’s information:

  • Last name
  • Date of birth
  • Zip code

Watch the demo video to help guide you through this process.

Step four: A list of names associated with the account will appear. Select your name.

  • Dependents under 18 will appear on the primary member’s profile.
  • Dependents over 18 will need to register their own account with a separate email.

Step five: Enter a valid email address and password.

Step six: Enter in the best number to reach you. The HealthiestYou doctors will use this number to contact you. Additionally, select your preferred language. Click “I accept Terms & Conditions” and then click “Finish.”

If you've just joined CHM, it may be 7-10 days before you're able to access the HealthiestYou™ platform.

What if I already have a HealthiestYou by Teladoc account?

If you have an existing, active HealthiestYou™ profile through a separate source and you want to merge your account to come through CHM, you’ll need to cancel your original account by emailing

After your account has been canceled, please wait 7-10 days to create a new account with CHM by following the “How to register with your CHM membership” steps above.

If you’re a CHM group and already using HealthiestYou by Teladoc services, please email for assistance.

Frequently asked questions
How can I contact HealthiestYou?

You can email or call at 866-703-1259.

What can HealthiestYou's doctors treat?

HealthiestYou's doctors are trained to treat a wide range of conditions. Some of the most common are: Acne, Allergies, Asthma, Bronchitis, Cold & Flu, Constipation, Diarrhea, Ear Infection, Fever, Headache, Insect Bites, Joint Aches, Nausea, Rashes, Sinus Infections, Sore Throat, UTI and more.

Who are the doctors?

HealthiestYou's physicians must be U.S. board certified in internal medicine, pediatrics, family, or emergency medicine with an average of 20 years of experience.

What states does HealthiestYou provide service to?

HealthiestYou provides services nationally within all 50 states that allow telehealth services.

Do HealthiestYou's doctors refer members to other facilities?

HealthiestYou does not suggest follow up visits to our service. Rather, they always refer members to their PCP if follow up is required and with the member’s permission, HealthiestYou sends a Clinical Consult Record (CCR) of the visit to the member’s physician of choice.

When can I call the doctor?

You can speak with a HealthiestYou physician 24/7/365.

Can HealthiestYou prescribe medication over the phone?

HealthiestYou physicians prescribe short-term, traditional antibiotics, antihistamines, cough suppressants, and anti-bacterial agents. Nearly 99% are generic, which is our system default when prescribing a medication. HealthiestYou does not prescribe DEA controlled substances, lifestyle drugs, pain medications, or psychotropic drugs.

What happens after my consultation?

The doctor may give advice to manage/treat the chief complaint or provide instructions to follow up and treat the symptoms. If your doctor orders medication, the prescription will be sent electronically to the pharmacy selected by the member.

What languages do you support?

In addition to English and Spanish speaking personnel, call center staff and our providers use Language Line Solutions to provide translation services in more than 240 languages.

Will HealthiestYou keep my information confidential?

Yes. HealthiestYou will only share information with the doctor who provides the consult and (when the doctor orders a prescription) with your selected pharmacy or as required by applicable law.

Do HealthiestYou doctors provide return to work notes?

Yes. Physicians may provide return to work/school notices upon request. It is up to the physician’s discretion to provide such notices.

How can I watch the HealthiestYou webinar?

View the webinar on our Youtube page here.

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