New Member Portal features—available to you now

The CHM Member Portal has so many new and useful features it will seem…new.

The Member Portal transports members to even easier and better ways to send information to CHM and to receive info back from the ministry.

Recent Member Portal updates make it a more effective tool for your use and benefit.

Among the highlights of the upgraded Member Portal are:

  • A responsive design that sizes to any device: Android and iPhone; tablet; Windows PC; or MAC PC
  • The latest security features to further protect members’ confidential information
  • Improved ability to update contact information (mailing address, email, phone number), add people to your family membership, and earn free months of CHM membership through the Bring-a-Friend program
  • Current monthly gift and Brother’s Keeper balances
  • Billing history visibility
  • Payment history visibility
  • New contact features between the ministry and members
  • The ability to make future improvements more easily

“These are just some of the features that are part of the Member Portal,” said J. Craig Brown, CHM President and CEO.

“The member experience is of paramount importance to all of us at CHM,” Brown said. “I wish every member could see the excitement on CHM staff members’ faces as they develop concepts to improve our members’ experience and then bring those concepts to life."

“The Member Portal’s changes and improvements are making it easier for us to help and support you—our members—and put more information in your possession faster, and all of it is beneficial to our ministry’s mission.”

For a complete listing of the new Member Portal’s features, login to the Member Portal at

New way to use Bring-a-Friend to help those in need

For members who have accumulated one or more free months of membership, and are looking for ways to help fellow Christians during these uncertain times, CHM is introducing a new, easy way to assist members who are struggling to pay their monthly gift amount.

Members can donate one or more of their BAF monthly credits to a member who has been economically affected due to COVID-19. CHM staff assesses each member in need and will assign monthly credit(s) to one or more members to help them catch up their CHM membership account. Donating credits is simple and no exchange of funds is necessary. Simply click the link below and provide CHM staff with your member number and the number of eligible credits you'd like to donate to the Disaster Relief Fund.


Help other Christians today!

Five things you should know about CHM and COVID-19

The Church is the hands and feet of Jesus. We're praying for you... We continue to serve you. CHM continues to share eligible medical bills... How to get COVID-19 updates

As a CHM member, you’re part of a body of believers who serve as the hands and feet of Jesus Christ. Even when there’s no crisis at hand, every day we see members caring for each other. During extraordinary times, we've seen CHM members make extraordinary gestures of Christian love and goodwill. It’s our honor to glorify God by continued service to you, just as we have done for nearly 40 years.

…and we haven’t stopped since all of this began. We know that God has a plan and purpose for everything, but we also know that many of you are suffering physically and financially right now. Our hope is that CHM can be a beacon of hope for you in the midst of challenging times.

Please know that we’re still working diligently behind the scenes to serve you, even though some processes and procedures look a bit different. For example, some of our employees are working from home. Others are working in-office hours following strict health protocols that will keep our staff safe, so they can continue to share your medical bills and perform other essential ministry functions.

…and we can financially support any bills submitted for COVID-19—along with bills for other health conditions. The ministry employs strong financial principles, including operating within a debt-free mindset, analyzing and adjusting monthly costs to make sure medical bills are shared despite rising healthcare costs, and working with members and healthcare providers to secure the best prices for medical procedures. In addition, CHM's recent sharing time average takes 75-90 days once the ministry receives all necessary forms and itemized medical bills.

There are a number of ways:

  • Our coronavirus page contains the latest updates, including almost-daily “situation report” videos from CHM Medical Director Dr. Michael Jacobson.
  • Join our social media community @iheartchm for updates and encouragement.
  • Sign up for email updates about COVID-19 and other ministry news.

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